Frequently Asked Questions
How long do withdrawals take?
Most withdrawals are processed within 1–24 hours. First-time withdrawals may take up to 72 hours for verification purposes.
I deposited but my balance didn't update?
Wait 2–5 minutes and refresh your balance. If the issue persists after 10 minutes, contact support with your transaction reference number.
How do I verify my account?
Check your registered email for a verification link. If not received, contact support with your phone number to request a manual verification.
Can I cancel a placed bet?
Bets cannot be cancelled after confirmation as they are immediately sent to our system. Please review your selections carefully before confirming.
How do I use a booking code?
Go to the Betslip, tap "Load Code", enter your booking code, and confirm. The selections will be added to your slip automatically.
My account has been suspended — what do I do?
Email support@stakewin.com with your account phone number and a brief description. Our team will review and respond within 24 hours.
For responsible gaming support, self-exclusion requests, or complaints, email support@stakewin.com with the subject "RESPONSIBLE GAMING" or "COMPLAINT". All complaints are acknowledged within 24 hours and resolved within 5 business days.