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Privacy Policy
Last updated: April 11, 2026
1. Who We Are
Stake Win ("we", "us", "our") operates the sports betting platform accessible at stakewin.com. We are committed to protecting your personal data and complying with applicable data protection regulations in Ghana.
2. Information We Collect
- Account data: Name, email address, phone number, date of birth, country.
- Financial data: Mobile Money account details, transaction history, deposits, withdrawals.
- Betting data: Bet history, ticket details, selected odds and outcomes.
- Technical data: IP address, browser type, device type, operating system, cookies.
- Identity verification: Government-issued ID, proof of address (for KYC compliance).
3. How We Use Your Data
- To create and manage your account.
- To process deposits, withdrawals, and betting transactions.
- To verify your identity and prevent fraud (KYC/AML compliance).
- To comply with legal and regulatory obligations.
- To send you service notifications and promotional offers (you may opt out).
- To improve our Platform through analytics and usage data.
- To detect and prevent prohibited activities and money laundering.
4. Legal Basis for Processing
- Contract performance: Processing necessary to fulfil your account and betting services.
- Legal obligation: KYC/AML requirements, tax obligations, regulatory compliance.
- Legitimate interests: Fraud prevention, security, service improvement.
- Consent: Marketing communications (you can withdraw consent at any time).
5. Data Sharing
We may share your data with:
- Payment processors: MTN Mobile Money, Telecel Cash, AirtelTigo Money, and other licensed payment service providers to process transactions.
- Identity verification services: For KYC compliance.
- Regulatory authorities: Ghana Gaming Commission and other competent authorities as required by law.
- Technology providers: Hosting, analytics, and security service providers under data processing agreements.
We do not sell your personal data to any third party for marketing purposes.
6. Cookies
We use essential cookies to maintain your session and preferences (e.g., dark/light theme). We may use analytics cookies to understand how users interact with the Platform. You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.
7. Data Retention
We retain your personal data for as long as your account is active, plus a minimum of 5 years after account closure to comply with anti-money laundering regulations in Ghana. Financial transaction records are retained for at least 7 years as required by law.
8. Your Rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your data (subject to legal retention requirements).
- Objection: Object to processing for direct marketing purposes.
- Data portability: Receive your data in a structured, machine-readable format.
To exercise any of these rights, contact us at support@stakewin.com.
9. Data Security
We implement industry-standard security measures including SSL/TLS encryption, hashed password storage, and restricted access controls. However, no method of internet transmission is 100% secure. If you believe your account has been compromised, contact us immediately.
10. Children's Privacy
Our Platform is strictly for users aged 18 and over. We do not knowingly collect data from anyone under 18. If we become aware that a minor has registered, we will immediately terminate the account and delete all associated data.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on the Platform. Continued use after changes constitutes acceptance of the updated Policy.